Contact us

Support and contact information for partners using the AIR MILES API library.

Note

The service desk is available 24/7 by phone, for issue severity levels 1 and 2 only.
For all other technical inquiries/severity levels, please contact us via email.

Business hours

Monday to Friday (06:30 AM - 10:00 PM EST)

Contact details

Please refer to our “Escalation Guide” for contact information.

Important

This applies to AIR MILES Cash/Issuance as well. Please refrain from contacting an AIR MILES associate directly, as this ensures that your issue/inquiry will be addressed as soon as possible, and is automatically tracked for future reference.

Examples of support provided

After making changes to your POS system, you need to schedule and co-ordinate testing with the AM Test Environment.
Requesting for a monthly maintenance/outage schedule, or clarification about procedures for the maintenance window.
Notifying us of a planned Partner system outage.
Notification of network changes which may include support-testing by AIR MILES.
Further investigation into a reported Collector issue.
Requesting additional information from an incident.