Point-of-Sale Terminal Workflows

Display Types

Pop-up displays

From here onward, we are assuming that your terminals can display a pop-up window over the main terminal display. However if your terminals have a more limited display functionality, a similar display interface can be built by integrating the new “AIR MILES Cash” elements into the main display area; this is shown in figure 1 below.

Text-based displays

There are also display mockups for text-based POS terminals. These mockups assume that the POS terminal has at least twenty (20) columns and four (4) rows. Throughout this section, the two mockups will be shown side-by-side where possible, to contrast the different interfaces.

Processing a Redemption

Upon receiving an AM Cash Inquiry response, the POS terminal should display relevant offer information to the Collector, which at a minimum should include the remaining daily limit of AM Cash units the Collector can request.

AIR MILES Cash Inquiry

In the example above, the AM Cash “Inquiry” screen displays the following key values:

As previously stated, an offer is returned ONLY if the Collector has enough reward Miles to redeem at least a single unit AND have not reached their daily redemption cap. If no offer is returned, the POS terminal won’t display any of the information shown above.

The Collector can redeem for a minimum of 95 reward Miles (which is equivalent to $10.00 CAD.), as well as further increments of 95 reward Miles.

If the AM Cash inquiry response has an offer available for the Collector, the POS terminal should give the cashier a visual cue, so they can ask the Collector for redemption.

We recommend using one of the following options:

Preferred method

Pop-up window with AIR MILES Cash information.

For embedded interfaces

Blinking cue for embedded AIR MILES Cash section.

Alternative method

If there is no way to do either of the above, have the cashier click an on-screen button to activate the AIR MILES Cash section.

Displaying on a text-based POS

Similar to the GUI-based screens shown above, a text-based terminal should display the minimum and increment values together with the maximum allowed (based on the qualifying amount). The Collector at this point has the option to either enter an amount or cancel and proceed with the remaining purchase flow.

Here’s an example of what a text-based display would look like.

Displaying the Redemption

After the redemption request is sent and a response is received by the POS terminal, the redemption information can be shown as follows.

The POS terminal should display the following:

Transaction confirmation number

txnConfirmationNumber

Number of reward Miles redeemed

unitValueAMCash * unitsredeemed

Remaining reward Miles for redemption

cashBalance / unitValueAMCash

Displaying on a text-based POS

A text-based POS terminal could display the redemption information as follows.

Following this screen, the rest of the payment flow continues normally.

Printing the receipt

This section provides a mockup of what a receipt could look like.

The receipt shown above follows the examples that has been used so far and shows the following:

Common basket details

1. Partner details (business name, address, phone # etc.).
2. Purchase details (item/basket info - includes a negative balance if returning a product).
3. Sub-total, added sales tax, and total.
4. Transaction confirmation number together with the dollar/monetary amount of the redemption.

AIR MILES specific basket details

1. Masked Collector number (at least 3-digits in the middle must be masked, and the last four digits visible).
2. Base and bonus AIR MILES reward Miles redeemed.
3. Available “AIR MILES Cash” Rewards Miles balance.
4. Available “AIR MILES Dream” Rewards Miles balance.

Processing a Reversal

In order to reverse a redemption all that is needed is the original redemption confirmation number, as the redemption is fully reversed (no partial reversals are done).

This is demonstrated in figure 7 below:

The AM Cash reversal function should be made available to the cashier by way of a button or on-screen-display. Once this screen is displayed the cashier will need to enter the transaction confirmation number (txnConfirmationNumber) and press a key to process the reversal (such as the Void button shown in the figure above).

Displaying the reversal

After a reversal request has been processed, a response containing a new transaction confirmation number should be received.

This is demonstrated in figure 8 below.

The POS terminal should display the total Miles refunded (milesReversed), the available reward Miles (cashBalance) and the new reversal confirmation number (txnConfirmationNumber).

Printing the receipt

This section provides a mockup of how a receipt showing balances and redemption information could be organized.

See figure 9 below for more details:

The receipt shown above follows the examples that has been used so far and shows the following:

Common basket details

1. Partner details (business name, address, phone # etc.).
2. Purchase details (item/basket info - includes a negative balance if returning a product).
3. Sub-total, added sales tax, and total.
4. Transaction confirmation number together with the dollar/monetary amount of the redemption.

AIR MILES specific basket details

1. Masked Collector number (at least 3-digits in the middle must be masked, and the last four digits visible).
2. Base and bonus AIR MILES reward Miles voided/reversed (calculated by the partner).
3. Available “AIR MILES Cash” Rewards Miles balance.
4. Available “AIR MILES Dream” Rewards Miles balance.